What are Workstreams within Microsoft Dynamics 365 Customer Service Omnichannel app ?
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What are Workstreams within Microsoft Dynamics 365 Customer Service Omnichannel app ?
This video demonstrates the purpose of creating a workstream and its usage in setting up the entire channel framework within Microsoft Dynamics 365 Customer Service Omnichannel application. ⭐ Workstream is a collection of settings, including channel setup, routing rules, work distribution and bots ⭐ It is a container to enrich, route and ...
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