Record numbers of over-65s are in employment. We need to address how they are treated by managers, colleagues and customers ...

For years, a huge Amazon contract has been one of the few bright spots in the US Postal Service’s finances. But now the USPS plans to offer those last-mile services to additional customers to stem ...

At the candy store, students like Steven Durr, who are in the BORO, or Bridging Over to Right Opportunities Program, delight ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

Remember that many retail clerks in November and December are seasonal workers hired to handle the holiday rush.

One of my biggest pet peeves is poor customer service and this is prevalent all over Guyana. However, this shouldn’t deter customers from highlighting their experiences in the public domain. I believe ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Service workers are some of the hardest-working employees out there. Part of what makes their job so intense is the fact that they have to deal directly with customers almost all of the time. Some ...

A call center is vital to an organization’s relationship with its customers. For many businesses, it serves as the primary touchpoint for customer interactions. As such, optimizing your call center’s ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Customer retention is more than a buzzword—it is a proven driver of sustainable growth and profitability. Sounds like common sense? Think again. Customer churn is on the rise. Yet, while many ...

What makes for a good customer service experience? To start, it’s convenient, fast, and addresses all of a customer’s needs. And until recently, it had a human touch: “service with a smile,” if you ...