Verizon is dealing with an outage on its network that's impacting people's ability to make calls. Text messages appear to be ...

A Verizon spokesperson confirmed to CBS News that the company is aware of "an issue impacting wireless voice and data ...

As AI accelerates retail decisions, understanding and accountability struggle to keep pace. A clear view of what’s changing, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Verizon has acknowledged a wireless services outage in the U.S. Wednesday afternoon and stated that its engineers are working ...

New signs unveiled at some Wegmans across the Big Apple are warning customers that personally-identifying biometric data, ...

"We are aware of an issue impacting wireless voice and data services for some customers," Verizon posted on social media.

Loyalty programs make that possible. They empower loyalty marketers to build meaningful relationships, gather rich insights ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.

Built on restraint rather than noise, this 28-year-old local fashion group reveals how discipline, customer insight and the ...

Some Verizon customers across the country are reporting phone issues on Wednesday. Multiple news outlets are reporting that ...

75% said they'd switch for friendly, helpful customer service, while a similar number want the ability to speak to a real ...