Southwest Airlines said it would refine its boarding and baggage policies after some early complaints from customers in the wake of sweeping changes in January.

(NEXSTAR) – Southwest Airlines is “refining” a few aspects of its new seating policy amid a less-than-enthusiastic reception from both customers and crew members.

Southwest Airlines is telling customers that it will be "refining" its assigned seating policy after strong customer backlash ...

Southwest’s new seating policy will just not fly. The airline continues to receive heat from furious travelers strongly ...

At the same time, the airline restructured its fares and significantly changed the value of its Rapid Rewards loyalty program. The base fares that previously earned six points per dollar now earn just ...

Southwest Airlines announced a series of fixes it plans to implement to streamline its new assigned seating process.

Cheap fares often go up over the summer, and there’s always the question of how to navigate the world of airline-linked credit cards.

Southwest is not allowing employees to wear smart glasses or other wearable technology with recording capabilities during ...

Five-year-old aviation fan spots Southwest training manual discrepancy during pilot mentorship, impressing airline leadership, earning company VIP HQ tour ...

The 5-year-old's attention to detail led to a tour of Southwest Airlines' headquarters, an experience he’ll never forget.

William Hines took his love of airplanes to new heights, and his passion caught the attention of Southwest Airlines, leading ...