Southwest Airlines said it would refine its boarding and baggage policies after some early complaints from customers in the wake of sweeping changes in January.

(NEXSTAR) – Southwest Airlines is “refining” a few aspects of its new seating policy amid a less-than-enthusiastic reception from both customers and crew members.

Southwest Airlines is telling customers that it will be "refining" its assigned seating policy after strong customer backlash ...

Southwest’s new seating policy will just not fly. The airline continues to receive heat from furious travelers strongly ...