Once at Friendship Level 10, speak to Mickey and he'll give you a special Magical Chest, so try and open it in your Inventory. It'll reveal part of a memory, showing a door shrouded with curtains.
Now you have the answers you've sought about what happened to your clan, it's time to get revenge against Mercer and the RDA. It looks like the RDA have something nasty cooking, so you will need to ...
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