Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.

Flexible contact centers use AI, cloud platforms, and on-demand agents to adapt to demand, reduce costs, boost resilience, and enhance customer experience.

For the last two decades, the internet has largely revolved around one predictable ritual. Humans ask questions and software returns answers. Search engines perfected this ritual, social media ...

As organizations deploy AI agents to handle everything, a critical security vulnerability threatens to turn these digital ...

As well as behavioural and technical issues, firms must also solve a variety of organisational problems to make AI work for ...

PolyAI, the conversational AI company powering natural, human-like customer service for some of the world's largest enterprises, welcomes world-renowned chef and entrepreneur Gordon Ramsay as the face ...

Microsoft and ServiceNow's exploitable agents reveal a growing - and preventable - AI security crisis ...

As AI sweeps through every sector, some are held to a greater degree of scrutiny. Finance is one of them and CIOs across its ...

Have you noticed there are fewer staff at some of the large home retail chains? If you haven’t, you, like many, must be ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

More and more workplaces are leaning on artificial intelligence for onboarding, customer service and human resources. But not ...