Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

For the last two decades, the internet has largely revolved around one predictable ritual. Humans ask questions and software returns answers. Search engines perfected this ritual, social media ...

PolyAI, the conversational AI company powering natural, human-like customer service for some of the world's largest enterprises, welcomes world-renowned chef and entrepreneur Gordon Ramsay as the face ...

Microsoft and ServiceNow's exploitable agents reveal a growing - and preventable - AI security crisis ...

As AI sweeps through every sector, some are held to a greater degree of scrutiny. Finance is one of them and CIOs across its ...

Have you noticed there are fewer staff at some of the large home retail chains? If you haven’t, you, like many, must be ...

Are you someone who opens your support inbox and instantly feels overwhelmed? Yet, most tools still expect humans to juggle everything manually. I just finished trying pagergpt, where I built and ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Agentic AI stands among the most impactful levers for efficiency, boosting productivity and driving revenue growth, but it’s a discipline, not a shortcut.

Frontier is available today, though only to an unspecified “limited set of customers, with broader availability coming over ...

Level 5 is the big vision: a “Player Life OS,” a digital operating system tailored to a specific user. Instead of dozens of disconnected apps and accounts, one persistent AI layer knows an ...

AI rollouts must be driven by operational departments with IT support, not the reverse – and if people compensate for AI, then it’s not working right.