BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

During a heated debate at a Public Service Commission hearing Wednesday morning Gas and Electric Co.’s (BGE) representatives ...

Discover 7 proven strategies for CRM and ERP integration for supply chain optimization—backed by real ROI data, architecture insights, and implementation roadmaps to boost efficiency by 40%+.

Rising electric bills are driving demand for Delmarva Power's relief fund. The utility is hosting an in-person event to ...

Each flower delivery service has *** variety of different price points. Eva Bleier works with our Hearst partners at Good ...

This implementation reflects Pavan Palleti’s broader architectural approach—combining platform-native capabilities, event-driven design, and security-first thinking.

In its evidence-based paper, Crescendo provides organizations with a structured framework to assess their own AI maturity across people, processes, and systems. By establishing a common lens for AI ...

Here’s what some of the biggest UC, collaboration and telecom leaders had to say about AI’s impact in 2026 in written responses to CRN’s 2026 CEO Outlook project.

Amazon’s AI-powered assistant, AIexa+, is finally out of Early Access and available to all users in the US through ...

As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

Online, KLM is being flooded with complaints from customers about the Dutch airline’s poor customer service. KLM blames it on bad luck with snow cancelling many flights last month, and a Schiphol ...

There’s good news and bad news when it comes to Kroger's spot in a national supermarket customer satisfaction ranking.