After Verizon Went Down, Customers Were Furious. Verizon’s Response Is a Lesson for Every Business

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to ...
TwistedSifter on MSN

A waitress served customers a pasta dish with prosciutto in it, but they got angry because they don’t speak Italian and they have dietary restrictions

The post A Waitress Served Customers A Pasta Dish With Prosciutto In It, But They Got Angry Because They Don’t Speak Italian ...
WXOW News 19

9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Verizon outage cause: What we know, what we don't

Verizon says it's working on a solution for the national service disruption many customers experienced on Jan. 14.

‘A stranger handed me a note saying I was speaking too loud in a cafe – it was mortifying’

Coffee shop customer Paulina, 32, was given the damning indictment in a handwritten note telling her she was too loud. She ...

Indy restaurant employee charged for pointing gun at angry customer

A restaurant employee is under arrest after allegedly pulling a gun on an angry customer who refused to leave. According to ...

Thieves drill into bank vault, steal millions. Angry customers: 'Let us in!'

The perpetrators drilled through a thick concrete wall and then broke into several thousand safe deposit boxes, leaving bank customers inconsolable.

KFC worker allegedly stabbed multiple times by customer who ‘became upset about his gravy’

One of the people detained said they bought food at KFC and left after Gerald Carter “became upset about his gravy.” ...