Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

AI could reduce wireless carriers' costs, as T-Mobile parent Deutsche Telekom reports a 20–30% productivity boost in customer ...

Content Guru Research Reveals Growing ROI from AI Adoption in CX. Content Guru, a leading global provider of enterprise cloud ...

Benefits consultants who prioritize process over results will not only improve their own business outcomes but also deliver ...

Implementation of AI should be a case of streamlining what you already do, automating the right tasks and scaling when you're ...

Coach takes the biggest drawback of remote work–a lack of oversight–and solves it by implementing an innovative solution for ...

In theory, if employees can learn AI at work, they will then be able to apply those skills to their own tasks, which will ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Amidst fears of AI replacing human creativity, marketers face the task of balancing the benefits and potential risks of the technology. Ultimately, the true power of AI lies in its ability to ...

Send news tips to: [email protected]. Flawed AI denies benefits to low-income Americans, report warns With the incoming Trump administration reportedly looking to slash food stamps and ...

To better understand the impact of generative AI on the service industry, I reached out to a truly innovative executive who is transforming his company and how it serves its stakeholders.

It also helps financial institutions provide better service by reducing the time it takes to complete complex tasks. In the education industry, generative AI benefits exist for both students and ...