COPENHAGEN – September 24, 2014. Milestone Systems, the open platform company in IP video management software (VMS), is announcing updates to the Milestone Customer Dashboard, an online system ...
It’s a given that technology makes purchasing nearly every good and procuring a dizzying array of services fast and easy, with only a few finger clicks on a keyboard or smartphone required. But for ...
The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...
In a hurry on a sizzling July morning, Veronica Vallejos opted for the drive-through ATM at Visterra Credit Union in Moreno Valley. After pulling under a carport, she leaned out her window and found ...
BOSTON, Jan 15 (Reuters) - Salesforce.com Inc , the top maker of business software delivered over the Internet, is expanding its line of products that companies use to manage customer service.
Microsoft announced this morning a new agreement with 24/7 Inc. , a company that designs intuitive customer experiences. As a part of the deal, Microsoft will merge its interactive self-service assets ...
Whether you don't have time to wait on hold or just don't want to deal with surly customer-service reps, here's an excellent alternative. Rick Broida is the author of numerous books and thousands of ...
Apple occupies the throne in the tech world, but if you have a problem with your iPhone or MacBook, you either need to go to a retail store or wade around in online forums. And good luck trying to get ...
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