The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

Seasoned international travelers are familiar with the ins and outs of checking into a European hotel. After a long flight, you walk up to the concierge, give them your reservation information and ...