A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Finding customer service help online can be a pain. Filtering through a knowledge base to find the right answer to your question can be an exercise in fighting with nested frequently asked questions ...

A few years ago at its Build developer conference, Microsoft made its conversation as a service (CaaS) offerings the centerpiece of its announcements. This year, Microsoft made some solid advancements ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Consumers today have high expectations for customer service. They want ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Azure Bot Service has new features for developers making conversational ...

In the past year, Microsoft has introduced quite a few machine learning-based offerings that leverage its Azure Cognitive Services APIs. These include Azure Form Recognizer and a Garage project dubbed ...

Cloudflare has introduced "Friendly Bots," a new way to verify an online bot's identity. Bots are applications designed to automatically perform specific, repetitive tasks online without the need for ...

On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer service. Would you like to meet them? Ada handles claims. Walter III specializes in ...

Every year, tens of millions of adults in the U.S. are asked to contact Quest Diagnostics for healthcare-related services that range from routine blood work to complex genetic and molecular testing.

Microsoft announced a few Azure milestones today and showcased developer options to tap into its new compute capabilities. Additionally, Microsoft offered a vision statement about its efforts to ...