Avaya today introduced Avaya Outbound Contact Express, a turnkey hardware, software, and support services solution for midsized contact centers to help them streamline the adoption, implementation, ...
CallPilot emerges as a game-changer in customer support. It illustrates a future where AI integrates with human touch to deliver exceptional service. Our clients asked if automation could be applied ...
WESTFORD, Mass.--(BUSINESS WIRE)--Today, Aspect announced the general availability of Aspect® Unified IP® and Advanced List Management ™ 7.4 SP1, the latest release of its comprehensive, omnichannel ...
Zendesk has acquired Outbound.io for an undisclosed sum. Outbound has developed proactive customer communication software that improves customer lifecycle management. Zendesk should win with the ...
RESTON, Va. & SAN FRANCISCO--(BUSINESS WIRE)--Neustar Inc., a TransUnion company and LiveVox Holdings, Inc. (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement ...
The contact center software market offers opportunities through global expansion, AI-enhanced solutions like chatbots and ...
ZIWO Voice Agent automates customer service calls with a new AI-powered assistant. The solution supports natural ...
According to a report by Forrester, firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary.
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