In today’s CEO Daily: Diane Brady on building customer loyalty. The big story: U.S.-China trade truce. The markets: Trending ...

Most loyalty programs today look similar, with many not taking customer loyalty into consideration at all. Programs are often just not that exciting for customers or reflective of the individuality of ...

This report outlines a new benchmark for travel loyalty, with a clear framework for evaluating program quality and a roadmap ...

Peter Cooper shares insights on dealership service, technician retention, and boosting customer loyalty at Lexus of Lehigh ...

Preparing for an AI-driven future means ensuring that data is comprehensive, accurate, and actionable. Combining modern ...

Imagine walking into a hotel room and discovering a personalized note next to a plate of your favorite food. Opening the note reveals information about hotel amenities and recommendations for local ...

In today’s hyper-connected world, your phone’s maps app predicts when it is time to head to "work,” health trackers buzz to remind you to stretch your legs, and voice-activated devices nudge you to ...

Jai Rawat is the cofounder & CEO at Zinrelo, a loyalty platform with a holistic approach. He is a successful entrepreneur & business mentor. • The neocortex: This is considered the "seat of our higher ...

Customer loyalty is a customer’s willingness to repeatedly return to a company to conduct some type of business due to the delightful experiences, quality of products or services, and the value they ...

Heightened expectations backfire. Loyalty members expect better service and react more strongly when brands fall short. Unmet expectations can harm brand equity. Perks can backfire. Loyalty rewards ...

Customer loyalty is a critical factor for success in the entertainment industry, where companies constantly compete for attention and engagement. Whether it’s streaming services, gaming platforms, or ...

Car brands can inspire incredible enthusiasm in people to the point where they're willing to display their loyalty right on their skin. Just check out the car brands people tattoo most to see what we ...