One of the hottest topics in the world of customer service and the customer experience is self-service. Some might think companies are taking the easy way out by creating self-service solutions that ...

The growth of machine customers is projected to be more significant to enterprises than the arrival of digital commerce. In the next few years, customer service and support leaders must prepare for ...

Original equipment manufacturers (OEMs) are no strangers to boom or bust sales cycles. Traditionally, they’re either ramping up production to meet demand or seeking ways to slash costs when sales are ...

Asda is trialling a self-service “drop box” where shoppers can return unwanted items. The new self-service machine allows supermarket shoppers to scan their receipt to automatically receive a refund.