com·pas·sion | kÉ™m-ˈpa-shÉ™n — noun — sympathetic consciousness of others’ distress, together with a desire to alleviate it. This definition should also include firefighters, EMS and all first ...

Delivering the ultimate customer experience is critical for any medical device manufacturer. Many companies have adopted a service excellence approach, providing an onramp to rapidly and ...

At the University of North Georgia, a State Leadership Institution, leadership is not just a concept—it's a way of life. Our commitment to leadership permeates every aspect of our university, shaping ...

Field service continues to undergo a transformation shaped by workforce shifts, data complexity, supply chain volatility, and the steady emergence of generative AI. While the fundamentals of ...

Service organizations today are forever striving to increase customer satisfaction and loyalty by improving operational effectiveness, and management generally believes the rewards of their efforts ...

This article was inspired by my encounters with customers and other stakeholders who have had bad service experiences with organisations and businesses, and highlights the role of employees in ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

Insurance Relief, a premier specialized staffing agency within The PrideStaff Companies®, is proud to announce it has earned the coveted ClearlyRated's 2026 Best of Staffing® Client 15-Year Diamond ...

Customers’ appetite for grocery store food service is growing. Some 71.7% of households bought deli-prepared foods at least once during the 52 weeks through August 2022. During that span, the number ...

Due to the rapidly evolving business environment, organizations' survival hinges on their ability to foster a culture that embraces adaptability and continuous learning and places the customer at the ...

The Hon. Edmund Bartlett, Jamaica Minister of Tourism for the Government of Jamaica, delivered an address at the Service Excellence Conference and Awards event held on Wednesday, October 25, 2023, at ...