Moving into 2025, government agencies are facing a flurry of opportunities and uncertainties as they navigate new mandates, slightly bigger IT budgets, readier access to emerging technologies, and ...

Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

Today, we continue our discussion of ITIL, the IT Infrastructure Library, and describe which of its two components – service delivery and service support – is of primary interest to IT organizations.

Get the latest federal technology news delivered to your inbox. As American society grows increasingly reliant on digital platforms, the U.S. federal government is working to modernize its own legacy ...

President Joe Biden on Saturday signed into law the Government Service Delivery Improvement Act, legislation that targets improving customer service interactions with the government. The bill (H.R.

Private-cloud and on-prem services must run on dedicated systems, which causes infrastructure sprawl. This complexity pulls IT teams away from generating revenue, recovering from outages, and stopping ...

Rep. Ro Khanna, D-Calif., arrives for a House Armed Services Subcommittee on Cyber, Information Technologies and Innovation hearing on Capitol Hill on July 18, 2023. (Photo by Drew Angerer/Getty ...