Reverse logistics has become a prerequisite for businesses dealing with connected in-field assets that are managed by service-based contracts. But many have yet to master the complex process, which is ...

Reverse logistics is a poorly-understood concept in business, and what is even more poorly understood is the role that technology has in facilitating this important process. Reverse logistics gets its ...

Technology will continue to affect historically offline industries. From fashion to food to how we book a hotel or hail a cab, disruption is inevitable and life-changing -- both for the consumer and ...

The returns management process is undergoing an extreme makeover. Refusing to remain a neglected supply chain component pushed off into a dark corner, returns management has changed its name to the ...

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Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. While the accelerated e-commerce activity has been a boon for many businesses, the uptick ...

From November to December, retail stores and websites were flooded with shoppers looking to buy the perfect items for everyone on their holiday shopping list. Long lines at checkout, slow websites and ...

Managing product returns has always been a headache for retailers. The e-commerce boom only increased that pain and pressure. Call it buyer’s remorse, but when customers can’t see, touch and try on ...