But as quickly as Dusk attracted attention, they found themselves in a far more serious PR storm this time not for their ads, but for their service. Dramatic discounting and aggressive sales campaigns ...

What’s the point of having rules if you’re not gonna enforce them? That’s a good question, huh? And the person who wrote this story on Reddit definitely grappled with it until they figured out what to ...

People are not easily pleased. If you’ve worked in retail for more than an hour, you’ve figured that out. But no matter… Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, ...

The British Weather is no longer the only 'water-cooler' conversation as poor customer service experiences seem to have created a common bond for many. As service standards decline, is there any hope ...