I wrote this essay with Anthony Evans and Gideon Goldin. It is common to think that emotions interfere with rational thinking. Plato described emotion and reason as two horses pulling us in opposite ...

Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...

The American legal system is based on a useful falsehood. It’s based on the falsehood that this is a nation of laws, not men; that in rendering decisions, disembodied, objective judges are able to put ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...

Understanding customers’ needs and feedback has always been important for businesses. But it’s not just about identifying whether customers are satisfied or dissatisfied; the real value lies in ...

Artificial intelligence has changed how we work, collaborate and create, but let’s pause for a moment and ask: Can AI do more than just work for us? What if AI could truly work with us? Not as a ...

You’re sitting in your favorite restaurant, about to order. One dish feels safe because it’s your usual, the comfort you can count on. The other is new, maybe a little spicy, daring you to try. Your ...