Hint Health, the leading digital health company advancing the growth and success of the Direct Primary Care (DPC) movement, today announced the release of The DPC Patient Experience Benchmark Report, ...

My journey through the healthcare system has typically been from the perspective of a home health provider, ensuring smooth transitions for patients after they are discharged from hospitals or skilled ...

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data ...

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of ...

Understanding the barriers experienced by older adults using mobile health tools highlights key areas for improvement and research efforts in telehealth. While older adults with asthma and chronic ...

Last year, the Centers for Medicare and Medicaid Services (CMS) introduced a new rule requiring health plans offering essential health benefits to include at least one patient representative on their ...

The blueprint emphasizes embedding patient perspectives in research to foster equitable, transparent, and responsive health care systems. It outlines 6 stages for integrating patient input, ensuring ...

Artificial intelligence has become a fixture in healthcare. Yet, despite the excitement, most of what we call “AI innovation” ...

During a June Becker’s Hospital Review podcast sponsored by NRC Health, Susan Edgman-Levitan, executive director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General ...

NRC Health unveils its 2025 Experience Perspective Report, highlighting new research and trends shaping the future of healthcare, with a focus on trust, generational shifts, and evolving consumer ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

As a health policy professional who has spent nearly two decades working in health care quality measurement—much of it at the Centers for Medicare & Medicaid Services (CMS) and private payers—I (Ma) ...