Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a number of fields of the business world with what it calls Copilot technology, which is capable of summarizing emails ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

The trove of information is potentially a scammer’s bonanza. Misconfigured Microsoft cloud databases containing 14 years of customer support logs exposed 250 million records to the open internet for ...

Almost 250 million records of Microsoft customer service and support reports, including locations and email addresses, were briefly exposed online in late December before the vulnerability was patched ...

In brief: Security researchers with Comparitech recently discovered a collection of 250 million Microsoft Customer Service and Support (CSS) records sitting - unsecured - in a database accessible to ...

Microsoft says the cybercriminals behind the SolarWinds attack compromised a Microsoft customer service agent’s device to launch hacking attempts against its customers. The agent’s device had access ...