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The 5 best US airline loyalty programs for 2025, per a new study

Top-ranked U.S. loyalty programs for 2025 stand out for easier redemptions, ample award seats, and practical perks that can ...
Forbes

Senators Probe How Airlines Make Money From Frequent Flyer Programs

WASHINGTON - DECEMBER 03: U.S. Senate Majority Whip Sen. Richard Durbin (D-IL) listens during a news conference on Capitol Hill December 3, 2009 in Washington, DC. The Democratic Senate leaders held a ...
CMS Wire

What Customers Really Want From a Loyalty Program

Personalization wins loyalty. Loyalty programs thrive on real-time data and AI-driven insights, which help create tailored rewards that drive deeper customer connections. AI powers smarter rewards. AI ...
Kiplinger

'Unfair' And 'Deceptive' Frequent Flyer Practices Targeted By Senators

Two U.S. Senators are calling for government action against unfair and deceptive practices in frequent flyer travel and airline loyalty programs. Dick Durbin (D-IL), chair of the Senate Judiciary ...
CNN

Frequent flyers have spent years staying loyal to airlines. Now airlines are giving them ‘the middle finger’

Imagine you’re booking a flight. For most people, it’s an easy decision: the cheapest fare or the easiest route will be the one to win out. But for many, it’s a different scenario. They’re willing to ...
Forbes

Can Travel Loyalty Programs Avoid A Midlife Crisis?

More than 40 years ago in 1979, Texas International Airlines introduced the first modern frequent flyer program, “Payola Passes,” to thank its customers who were “heavy” travelers. Fast forward a ...
Business Insider

Racking up frequent flyer miles has turned into a competition that has couples saying 'game on', WSJ reports

Some frequent flyer programs allow customers to rack up points through everyday purchases. This has led some couples vying over who should get the points for household expenses. Some "friendly ...