Technology and communication are pivotal in formal knowledge management processes. Despite broad definitions, knowledge management essentially means the systems and processes used by companies to ...

Knowledge management can help institutional teams become more familiar with their enterprise artificial intelligence tools ...

According to analyst firm Gartner, the SaaS segment of the CRM industry alone, which represents only a third of the entire market, will exceed US$ 4 billion in revenue by 2014. That amount of cash is ...

This is the first time Oracle is natively offering InQuira's pure-play knowledge management technology. Oracle is rolling out a new offering under its Service Cloud umbrella of products: Oracle ...

A low-profile organization looks far ahead into an esoteric world. The key to understanding and processing information may lie not in new technologies or advanced system architectures, but instead in ...

One of a corporate lawyer's top jobs is to help their clients navigate the complexity of law in order to obtain the best possible outcome for their business. In doing so, the goal is to exceed client ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Welcome to today’s online chat about using data to improve decisionmaking at all levels of education. This is the second of two chats accompanying the release of “Technology Counts 2006: The ...

The Nuclear Knowledge Management school is a one week course that provides participants with specialized education and training on the development and implementation of nuclear knowledge management ...

Building, collecting, transferring, sharing, preserving, maintaining and utilizing knowledge is essential to developing and keeping the necessary technical expertise and competences required for ...