Research has always been an integral part of education, especially higher education. Research generates new knowledge and offers training in creative and independent thinking. The role of research in ...

A knowledge graph provides the associations between resources in a potentially complex information space. There is an intriguing fallacy (what I call the disconnected data fallacy) that seems ...

Last month we explored how social collaboration platforms could breathe new life into knowledge management, bringing practical knowledge management back into vogue. Now I'd like to back up my argument ...

Personal knowledge-based software can store information permanently and make it accessible at any time you need. You can easily search, browse, and access documents, images, and other files from one ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

This post talks about the best free knowledge base software available for Windows 11/10. A knowledge base software is basically a database that is used for creating, storing, organizing, and managing ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...