From cloud migration to AI-powered chatbots and Internet of Things-enabled (IoT) public safety measures, local governments are finding innovative ways to modernize municipal operations. And in so ...

Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

Connecticut’s “one-stop-shop” portal for people starting a new company, relocating or expanding generates a customized checklist to guide users through the process. (Source: Business.Ct.gov) No one ...

The IT services industry has come a long way in the last three decades due to three core change factors. First, technology has advanced from legacy mainframe systems to cutting-edge, cloud-enabled ...

Moving into 2025, government agencies are facing a flurry of opportunities and uncertainties as they navigate new mandates, slightly bigger IT budgets, readier access to emerging technologies, and ...

AI agents hold great promise for improving enterprise applications and business workflows. With the ability of agents to automate a broad swath of end-to-end business processes—learning and changing ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...