Margot is an award-winning journalist and author covering the health and business beats for 30 years. She is the CEO of The Word Factory, a brand journalism studio based in Carrboro, NC, whose clients ...

During the past couple of tax seasons, it was notoriously hard to reach an actual human at the Internal Revenue Service. Nearly everyone who tried to reach the agency over the phone ran into some sort ...

Get the latest federal technology news delivered to your inbox. The IRS answered nearly 2.4 million more calls from taxpayers during the 2023 tax filing season—from January to the April tax ...

Nobody looks forward to contacting the IRS, but sometimes it’s the best option for solving a tax problem. Calling the IRS can be helpful “for simple needs such as checking the status of your refund, ...