Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

You're on page 2, See the latest articles on interactive voice response. Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then ...

GAITHERSBURG, Md., Jan. 06, 2025 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their Speech Transcription Server ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

BOSTON--(BUSINESS WIRE)--A study by Applause, a world leader in testing and digital quality, reveals that nearly one-third (30%) of users of chatbots, interactive voice response (IVR) services and ...

The market for software that goes through companies’ automated customer service systems to make sure everything works as it should (that transfers happen smoothly, that links work, that phone tree ...

Dr. Dori Pekmezi, Associate Professor in the Department of Health Behavior, has been awarded a Research Project Grant (R01) of $3 million from the National Cancer Institute (NCI). Pekmezi's research ...

BOSTON--(BUSINESS WIRE)--Applause, the world leader in testing and digital quality, recently conducted a survey with 6,680 respondents about their experiences using artificial intelligence (AI) in the ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...