As video calls, online meetings, and digital messaging become the default for work and social life, new research from BYU ...

The future of business is about creating value for everyone—not just shareholders. In my new book The Interaction Field: The Revolutionary New Way to Create Shared Value for Businesses, Customers, and ...

For decades, enterprises have invested in technology to make customer experience better, yet the results often feel the same. Customers wait, repeat themselves and navigate disconnected systems that ...

Community engagement and social interaction are two key attributes of well-designed public spaces. While there are many ways do to this, public installations are particularly engaging. One such ...