The Internal Revenue Service is asking tax professionals to refrain from directing their clients to call the IRS’s e-help desk, saying that it is causing longer hold times on the phone line, which is ...

The Internal Revenue Service said Friday that it is shutting down its Practitioner Priority Service line, the e-Services Help Desk, as well as the e-Services FIRE and AIR system help desks, until ...

Despite the IRS’ progress in its E-Help desk, customer service efficiency still needs improvement, the agency’s Office of the Inspector General said. Despite the IRS’ progress in its E-Help desk since ...

WASHINGTON – The IRS today warned all e-Services users to beware of a new phishing scam that tries to trick tax professionals into “signing” a new agreement. The scam seeks to steal passwords and data ...