Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

It’s no secret that the supply chain is currently in chaos. However, despite customers’ awareness of these issues, it’s still unclear for many how these global delays will impact their daily lives.

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

As the virus reaches its peak, we’ve all started to recognise this working environment as the “new normal”. Kavita Singh shares tips to bring seamless communication to your customers. When ...

A global consumer survey conducted by Arion Research and Sendbird found that half of all consumers miss communications from businesses regardless of the channels they use. This highlights how hard it ...

Here’s how discovering and effectively communicating your company’s purpose can transform its performance, customer relationships and overall success in the marketplace. Discovering and communicating ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Jones was taking an easyJet flight from Madrid to London.