Multiple factors contribute to a positive patient experience, says the new CMO of AdventHealth Altamonte Springs. They include effective communication with patients, the hospital environment, food ...

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

Clinicians and other workers in the healthcare delivery chain are always looking for ways to improve workflow. Similarly, hospital and health system leadership always desire new ways to develop their ...

Yelp and other online consumer review sites already provide information on physicians and hospitals, but a slight change to their evaluation system could incentivize providers to allow patients easy ...

Trust is often hard to gain and easily lost. In a world where healthcare consumers are becoming less trusting, marketers have to determine how they can effectively reach this audience while also ...

Sign up for our FREE ASC E-Weekly for more coverage like this sent to your inbox! 1. Grow the surgeon’s clinical practice. Increasing patient volume in the surgeon ...

Delaware-based BloodGPT, which develops tools to help diagnostic laboratories and clinics streamline their test analyses with its AI-powered platform, has launched biomarker-based nutrition planning ...

As Congress approaches the close of this legislative session, an urgent issue remains that most definitely demands attention and action: Pharmacy Benefit Manager (PBM) reform. Those living with a ...

Hand hygiene is one of most critical factors in ensuring patient safety and quality in a healthcare organization. Thomas Diller, MD, MMM, vice president of clinical effectiveness and quality at ...