SAN FRANCISCO & SUNNYVALE, Calif.--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to ...

Genesys®, a global cloud leader in AI-powered experience orchestration, announced today that Coca-Cola Bottlers’ Sales and Services (CCBSS) is enhancing its customer experience with the Genesys Cloud™ ...

"For organisations that want to truly develop deep empathy with their customers that results in a unique and differentiated customer experience, the ability to tap into direct and contextual customer ...

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in ...

New agentic Copilot and Virtual Agent capabilities with native A2A and MCP interoperability help enterprises accelerate readiness for large-scale, responsible AI orchestration that fuels operating ...

Partnership includes Genesys investment in Scaled Cognition to support large action model innovation for CX workflows that enable a new level of reliability, scalability and performance Genesys®, a ...