The Army Enterprise Service Desk (AESD) Federation joins information technology (IT) service desks from across Army commands, Army service component commands, and direct reporting units into one Army ...

You may have heard about the benefits of consolidating help desk instances, from increasing your support team’s efficiency to enhancing the global customer experience. But are these advantages worth ...

As Navy personnel work both at sea and ashore to defend the nation, they require advanced capabilities and technologies to get the information and services they need, whenever and wherever they need ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced the launch of SolarWinds ® Service Desk Enterprise, a new ...

“Why yes, yes we do,” said every function in every department in every organization. And not just desktops and laptops and mobile phones, but scanners, scales, beacons, Software-as-a-Service (SaaS), ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the enterprise IT management division of Zoho Corp., today announced the general availability of enterprise service management (ESM) capabilities in ...

NOVO SELO TRAINING AREA, Bulgaria -- Users in Europe are familiar with the Army Enterprise Service Desk -- Europe and Africa, otherwise known as 119, for helping to resolve computer and network issues ...

The Department of Veterans Affairs has awarded General Dynamics Information Technology a potential five-year, $230.9 million contract to provide information technology support services for ...

Zendesk today announced that its popular help desk offering, which is used by Sony and Twitter among others, will become more worthwhile for large organizations with an enterprise plan scaled up for ...

INDIANAPOLIS, IN--(Marketwire - Sep 27, 2012) - The Center for Telecom Environment Management Standards (CTEMS®) today released new research concerning enterprise help desk support, a frequently ...

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