Customers in select markets can return items weighing 1 to 15 pounds through doorstep return pickup handled by USPS.

It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon ...

Amazon has agreed to pay $309 million to resolve a nationwide class action lawsuit alleging that the company improperly denied refunds or recharged customers af ...

Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...

Amazon has begun issuing substantial refunds to customers for returns dating back to 2018, marking an unprecedented acknowledgment of systemic processing delays within the world’s largest online ...