Conflict can be a natural part of campus life, but how we respond to it can determine whether it becomes an opportunity for learning or a situation that spirals. As faculty and staff, understanding ...

As a senior instructor for the National De-escalation Training Center, I train law enforcement officers how to de-escalate situations that have the potential to turn violent. A couple of weeks ago I ...

Many people, within the course of their employment, encounter individuals who potentially pose a threat to themselves or others. This dilemma is faced by security professionals, healthcare ...

If you’ve ever spent any amount of time working in a school or hospital, you have most likely encountered a fast-paced, ever changing, wonderfully challenging environment that requires you to ...

CLEVELAND — At University Circle Police Department, the phrase “Servant’s Heart” isn’t just painted on a rock in front of the building—it’s a mindset. This week, University Circle police invited ...

The Canton Police Department is providing de-escalation training to its officers over four weeks. The training, funded by the U.S. Department of Justice, focuses on using communication and ...