Next time you are having a conversation with someone, notice how much of the content is communicated without words. Let’s say your boss calls you to her office, hands you your evaluation report, and ...

The human face is a trusty map when navigating the landscape of everyday affairs. Mostly, we are very skilled at using it. We can detect someone’s joy. We can sense another’s disenchantment. We can ...

We all have an internal list of those we still don't understand, let alone appreciate. We all have biases, even prejudices, toward specific groups. In our workshops we ask people to gather in pairs ...

In the business world, do we require people from different cultures to act American? We do not. Instead, organizations provide cross-cultural awareness so that communication between cultures can ...

Cultural intelligence, communication training and empathy help global teams overcome conflict and foster stronger ...

When graphic designer Yang Liu moved from Beijing to Berlin at age 13, she found herself in culture shock. “I discovered — almost on a daily basis — that things were quite the contrary of what I was ...