Automated phone systems have become nearly ubiquitous in our efficiency-driven society, and many people frequently interact with them. Even though these phone systems, more formally known as ...

As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...

It often seems like government agencies are more interested in avoiding citizen contact than improving it. And for those purposes, automated phone answering system are a godsend. In California, at ...

An automated attendant is a telephone answering system that eliminates the need for a human switchboard operator. The automated attendant (AA) delivers a programmable voice menu: "for sales, press 1;" ...

CHICAGO - Automated touch-tone phone answering systems could help screen older callers for early signs of dementia and Alzheimer's disease, researchers say. In a study of 155 patients, a touch-tone ...

Opinions expressed by Entrepreneur contributors are their own. Did you know the way you answer phone calls to your business could be driving away customers? According to Marketing Land, one study ...

Equipping your business with a phone system rather than a multitude of single-line phones can improve office communication and increase productivity. However, they can be confusing -- especially in ...