How can unexpected successes be replicated? How can failures be mitigated? What steps can be taken to prevent future catastrophes? These are questions that every organization must grapple with, and ...

Toby O'Rourke is the President & CEO of Kampgrounds of America, Inc. and a thought leader in outdoor hospitality and travel. In the past few years, my company undertook a big surge of new property ...

Discover how to unlock your organization’s potential for growth and innovation by fostering a culture of continuous improvement, leading to increased productivity, employee engagement, and long-term ...

In an article published in the December 2011 issue of The Joint Commission Journal on Quality and Patient Safety, Oakland, Calif.-based Kaiser Permanente shares the continuous improvement process used ...

Leaders want their organizations to stay relevant, survive and thrive and solve important problems for their customers, the organization and work processes. From large corporations such as Toyota and ...

Innovation is not about creating something entirely new; it’s about transforming existing products into a unique solution to address a real-world problem. Process innovation cannot be achieved unless ...

The higher education accreditation system relies on infrequent, resource-intensive reviews that occur every five to 10 years, often creating lags in identifying and addressing quality concerns at ...

With more than two decades of experience in lean and agile software development, I have seen how continuous improvement can revolutionize a business. As a founder who has successfully grown a company, ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Workplace ergonomics, or improving the fit of the workplace to the worker, is about change—and experience proves that the fastest way to make impactful, sustainable changes is by establishing a ...